Order Processing Policy

Shipping Policy

Order Processing and Rush Fee Policy

Thank you for shopping at Twin Rivers Custom Design. We take pride in creating custom-made shirts tailored to your preferences. Please read the following policy regarding order processing and rush orders.

Order Processing Time:

All our shirts are custom-made to order. Our average processing time, from order placement to shipment, is approximately two weeks. However, please note that this is an estimate, and we do not guarantee a specific delivery date.

Rush Orders:

If you require a faster turnaround time than our average two-week processing period, we offer a rush order option for an additional fee.

Rush Fee:

A rush fee of $10 will be applied to orders requesting expedited processing, whether it's to meet a specific deadline or to be completed before our average two-week processing time.

How to Request a Rush Order:

• Before completing your purchase, contact us at twinriverscustomdesign@gmail.com to confirm if a rush order is possible.
• If a rush order is feasible, our team will provide instructions on how to proceed, including adding the $10 rush fee to your order.
• Rush orders may only be picked up at Mimzie's or shipped. 

Important Considerations:

• The rush fee is non-refundable.
• The rush fee does not expedite shipping; it only accelerates the processing time.
• Rush orders are subject to product availability and our production capacity.

Order Confirmation:

Once your rush order is confirmed and the rush fee is applied, we will make every effort to prioritize and expedite the production process to meet your specified timeframe.

Contact Information:

If you have any questions or concerns about our order processing and rush fee policy, please contact us at twinriverscustomdesign@gmail.com

Thank you for choosing Twin Rivers Custom Design for your custom shirt needs!