Let’s Create Something Together

Have a design ready to go or just an idea in mind? Complete the form below and give us as much design direction as you can. We’ll review your request and follow up by email.

Refund Policy

Refund Policy

Thank you for shopping at Twin Rivers Custom Design. We take pride in creating custom-made shirts to meet your unique preferences. Please read the following refund policy carefully before making a purchase.

Custom Orders:

All our shirts are custom-made to order. Once an order is placed and payment is received, the production process begins. Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective.

Defective Items:

We thoroughly inspect all items before shipping to ensure they meet our quality standards. In the unlikely event that you receive a defective item, please contact us as soon as possible at twinriverscustomdesign@gmail.com. We will work with you to arrange a replacement or issue a refund.

How to Request a Refund for a Defective Item:

  • Email us at twinriverscustomdesign@gmail.com.
  • Include in the email what is wrong with the item. 
  • We will review your request and provide further instructions. 

Cancellation Policy:

Once an order is placed, it enters our production process immediately. As a result, we are unable to accommodate order cancellations. Please double-check your order before completing the purchase.

Refund Processing:

If your refund request is approved for a defective item, we will process the refund as soon as we receive the necessary information. Refunds will be issued to the original payment method.

Contact Information:

If you have any questions or concerns about our refund policy, please contact us at twinriverscustomdesign@gmail.com

We appreciate your understanding of our policy as we strive to provide you with high-quality custom shirts tailored to your specifications.

Thank you for choosing Twin Rivers Custom Design!

  • Custom Design Fee — $50

    Includes design creation and preparation, cleanup of customer-supplied artwork, preparation of AI-generated artwork, and up to 2 revisions.

  • AI Artwork Welcome

    AI-generated artwork is welcome. If your file needs cleanup, resizing, recreation, conversion, or other preparation before printing, our standard $50 design fee applies.

  • Want the Design File? — $150

    Your standard design fee covers artwork created or prepared for shirts ordered through Twin Rivers. Want to use the finished design elsewhere? Purchase the final design file with expanded usage rights for $150.

  • Ordering 10+ Shirts?

    Order 10 or more shirts with the same design, and your $50 design fee will be credited toward your shirt order.

Good to Know Before You Order

Artwork & Usage Rights

Customers are responsible for obtaining permission to use any logos, images, trademarks, or artwork submitted for their order. Our standard design fee covers artwork created or prepared for apparel ordered through Twin Rivers Custom Design. Expanded usage rights are included only with purchase of the final design file.

Revisions & Design Changes

The $50 custom design fee includes up to 2 revisions. Additional revisions or significant changes to the original design direction may require an additional design fee.

Turnaround Time

Our average processing time is approximately 2 weeks. Turnaround times are estimates and may vary depending on order size, product availability, and current workload.

Submitting Artwork & Inspiration

Have a finished design, logo, or inspiration image? Upload your most helpful file with your custom order request. If you have additional images or references to share, you can send those when we follow up by email.