Thank you for shopping at Twin Rivers Custom Design. We take pride in creating custom-made shirts to meet your unique preferences. Please read the following refund policy carefully before making a purchase.
Custom Orders:
All our shirts are custom-made to order. Once an order is placed and payment is received, the production process begins. Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective.
Defective Items:
We thoroughly inspect all items before shipping to ensure they meet our quality standards. In the unlikely event that you receive a defective item, please contact us as soon as possible at twinriverscustomdesign@gmail.com. We will work with you to arrange a replacement or issue a refund.
How to Request a Refund for a Defective Item:
Email us at twinriverscustomdesign@gmail.com.
Include in the email what is wrong with the item.
We will review your request and provide further instructions.
Cancellation Policy:
Once an order is placed, it enters our production process immediately. As a result, we are unable to accommodate order cancellations. Please double-check your order before completing the purchase.
Refund Processing:
If your refund request is approved for a defective item, we will process the refund as soon as we receive the necessary information. Refunds will be issued to the original payment method.
Contact Information:
If you have any questions or concerns about our refund policy, please contact us at twinriverscustomdesign@gmail.com
We appreciate your understanding of our policy as we strive to provide you with high-quality custom shirts tailored to your specifications.
